VPN beginners often ask about using multiple devices, data usage, and connection speeds. First, distinguish between your plan, client, and route: the plan determines your data allowance and billing, the client controls how traffic is routed, and the route affects how you connect. The answers below follow the order you’re likely to need them. VPNIz policies are described only where the details are publicly confirmed.
What information do I need, and where can I get the client?
VPNIz doesn’t require an email address. You can create an account with a username and password. Keep your login details safe, and never include your password in a public screenshot. Sign in to the user panel to get the client and subscription. The iOS download requires an active plan; on other platforms, you can get the client after signing in. For setup and authorization steps, see the setup guide.
“Installed” doesn’t mean your traffic is being routed yet. You’ll usually need to import a configuration, choose a route, and allow the system to establish a VPN connection or enable the relevant network component. A VPN indicator in your system shows that the connection mechanism is active; it doesn’t mean every app is routing through a remote exit, or that a particular website is guaranteed to work.
Can I use it on a computer and tablet at the same time?
VPNIz has no limit on the number of devices connected at once. Get the appropriate client for each device’s platform. Device count and data allowance are separate: unlimited devices doesn’t mean unlimited data. Devices on the same account share its data allowance; each device does not get a separate allowance.
Downloading files on a computer while streaming video on a tablet also puts a strain on your home broadband, Wi-Fi, and route capacity. If things slow down noticeably when you use both devices, pause background downloads and compare before blaming a device limit. Background policies, network permissions, and traffic-routing behavior can vary between operating systems, so test each device rather than checking just one.
How is data usage measured, and why does it go down when I’m not downloading anything?
Data is the amount of information transferred; speed is how much data can be transferred over time. They’re not the same thing. Streaming video, downloading files, loading images, cloud sync, and app updates all use data. Even when you’re not actively downloading, apps running in the background may send and receive data through the proxy.
Check the user panel and the service’s metering notes to see whether uploads and downloads are combined and how protocol overhead is counted. This guide doesn’t speculate about measurement details that haven’t been published. Client-side usage stats may also differ from account deductions because they can use different measurement scopes or update at different times. When troubleshooting, check that you’re comparing the same account and time period, then review background sync and which traffic is being proxied.
When does monthly data reset, and do data packs expire?
VPNIz monthly plan data resets each month on the day you activated your plan, not at the start of a calendar month. Data packs remain available until used and never expire. Before choosing, make sure you understand which billing model applies. Check the user panel for your remaining data and reset date, and don’t mistake a data pack for a monthly allowance.
| Billing type | Price | Data | Reset or validity | Devices connected at once |
|---|---|---|---|---|
| Monthly plan | ¥9.9 / month | 60GB | Resets monthly on the activation date | Unlimited devices |
| Monthly plan | ¥18 / month | 250GB | Resets monthly on the activation date | Unlimited devices |
| Monthly plan | ¥28 / month | 500GB | Resets monthly on the activation date | Unlimited devices |
| Data pack | ¥158 | 300GB | Never expires; use it until it runs out | Unlimited devices |
| Data pack | ¥358 | 1000GB | Never expires; use it until it runs out | Unlimited devices |
| Data pack | ¥658 | 3000GB | Never expires; use it until it runs out | Unlimited devices |
If you upgrade a monthly plan mid-cycle, the price difference is prorated based on the days remaining. Don’t estimate it as the difference between full monthly prices. For the order in which data is deducted when you have both a monthly plan and a data pack, and what happens to any unused allowance, check the user panel or contact support. Don’t infer the details from the plan names alone.
Does a slow connection mean I’m being throttled?
Not necessarily. Speed depends on your local connection, Wi-Fi signal, ISP routing, network congestion, and the destination server. The latency shown in a client usually reflects a particular kind of probe, not download bandwidth. A route with low latency can still stutter during video playback or file transfers.
No fixed speed cap is stated in the published information, so it’s not possible to promise “no throttling” or a particular speed. To troubleshoot, keep the device, destination app, and test content the same; pause other transfers, then compare different routes and your local connection. IEPL describes a type of transmission link; “relay” means traffic passes through a forwarding node, while “direct” usually means the client connects straight to the server. None of these terms guarantees end-to-end speed.
One slow test doesn’t prove that your connection is being throttled. First rule out issues with your local network and the destination site. When contacting support, include the route name, when the issue occurred, and how to reproduce it; that’s more useful than a speed-test screenshot alone.
How do I import a subscription link? Does it work with every client?
A subscription link is used to retrieve route configurations; it isn’t a regular webpage bookmark. Import it through the subscription or configuration settings in a compatible client, then update the subscription and choose a route. Shadowsocks, VMess, Trojan, VLESS, Hysteria2, and TUIC are different proxy protocols or protocol suites. A client having an “Import” button doesn’t mean it supports every configuration.
Also check that the subscription format, client core version, and server configuration are compatible. If a configuration fails to parse, check compatibility first instead of changing encryption, transport, or certificate settings at random. These protocols are listed to explain compatibility; this does not mean VPNIz supports all of them. Check the user panel and client documentation for the supported options.
Should I use rule-based mode or global mode?
Rule-based mode uses conditions such as domains, addresses, or apps to decide whether traffic connects directly or through a proxy. It’s useful when you want to use local services alongside international websites. Global mode usually sends requests handled by the client through the selected proxy, but it doesn’t automatically take over all traffic on your device. System proxy settings, app-specific proxy settings, and TUN routing can each cover different traffic.
If a website works in your browser but an app doesn’t, the app may ignore the system proxy, be excluded from per-app routing, or match a rule that sends it direct. First check whether the app is covered by the proxy, then review the rules it matches. Per-app routing on Android depends on the client, and desktop clients may not have the same settings. Don’t assume settings have the same names across platforms.
It says connected. How can I check that it’s actually working?
Check both your exit route and the app you want to use. First, open the IP lookup page in a browser and compare the exit before and after connecting with what you’d expect from the selected route. Then test the app you actually need. IP geolocation databases can differ or take time to update, and platforms may infer your location from your account region or session history. Don’t draw conclusions from a location label alone.
- Disconnect, then note your browser’s current exit IP and whether the target app works.
- Connect to the selected route, then check for a change in the same browser.
- Reopen the target app or refresh its session, then check how it works.
- If only some apps are affected, check system proxy settings, per-app settings, and the rules being applied.
- If you suspect a DNS leak, check whether DNS requests follow the resolution path expected by your client’s design.
A DNS leak occurs when DNS requests go outside the protection scope you expect. A difference between the location of the DNS resolver and your exit location does not, by itself, prove there’s a leak. Your browser’s encrypted DNS settings may also change the resolution path. Check the client’s DNS settings alongside the test results instead of switching routes just because you see different location names.
Do I need to stay connected all the time? What does “anonymous, no logs” mean?
Whether to stay connected depends on what you’re doing. If you’re working across borders, keeping the connection active for the apps you need can be convenient. For local tasks, disconnect when you don’t need it or use suitable routing rules. On mobile devices, check the system’s battery-saving settings: background restrictions may interrupt the connection, but don’t disable device-wide security features just to keep it alive.
VPNIz describes its privacy policy as “anonymous, no logs.” This is a statement about the service’s policy; it doesn’t remove account logins, browser cookies, or the ways websites identify visitors. A connection service is no substitute for securing your device, keeping its software up to date, or managing website permissions. If you’re using a device managed by your organization, follow its network-use policies.
- ✅ Set proxy coverage for your use case, and check the target app after switching networks.
- ✅ Use a trusted client and protect your account password and subscription link.
- ❌ Don’t assume a changed exit IP makes a website unable to identify an account you’re signed into.
- ❌ Don’t treat “anonymous, no logs” as a guarantee against every network risk.
How do I choose a plan, and can I get a refund if it’s not right for me?
Start by considering how regularly you’ll use it, then look at your data needs. If you often join video calls, collaborate on files, or stream video, use the actual usage shown in the user panel to assess a monthly plan. If your usage is occasional or you’d rather use data as needed, compare the data packs, which never expire. Don’t choose a larger allowance based only on device count, and remember that browsing a webpage and streaming video continuously use different amounts of data.
VPNIz accepts Alipay, WeChat Pay, and USDT. The full refund policy is: You can request a full refund, for any reason, within 30 days of your first payment. The period starts with your first payment; it doesn’t restart with each renewal. If you run into a problem, you can first submit a support ticket through the user panel with details about your setup and how to reproduce the issue. To request a refund, follow the relevant instructions.
First, make sure the client works and the app you need is using the right route. Then choose a billing option based on your actual data usage. Device limits, data allowances, connection speeds, and privacy policies are separate considerations. Checking each one is more useful than asking which service is simply “best.”