Regions and route reference
The region tells you where traffic exits; the route type describes how it gets there. Consider both when deciding whether an option suits your target app.
These examples illustrate how to choose a route. They do not mean every listed city and route type is currently available, and they do not guarantee streaming access. Check the user dashboard after signing in for the full list, route names and availability.
Swipe horizontally to view the table on smaller screens. Streaming access depends on your actual connection; regional libraries and account rules are set by each platform.
| Country or region | City | Route type | Streaming support |
|---|---|---|---|
| Asia-Pacific | |||
| Singapore | Singapore | IEPL | Depends on actual access |
| Hong Kong | Hong Kong | IEPL | Depends on actual access |
| Japan | Tokyo | IEPL | Depends on actual access |
| Japan | Osaka | Relay | Depends on actual access |
| South Korea | Seoul | Relay | Depends on actual access |
| Australia | Sydney | Relay | Depends on actual access |
| New Zealand | Auckland | Direct | Depends on actual access |
| Malaysia | Kuala Lumpur | Direct | Depends on actual access |
| North America | |||
| United States | Los Angeles | IEPL | Depends on actual access |
| United States | Seattle | Relay | Depends on actual access |
| United States | New York | Relay | Depends on actual access |
| Canada | Toronto | Direct | Depends on actual access |
| Europe | |||
| United Kingdom | London | IEPL | Depends on actual access |
| Germany | Frankfurt | Relay | Depends on actual access |
| France | Paris | Relay | Depends on actual access |
| Netherlands | Amsterdam | Relay | Depends on actual access |
| Switzerland | Zurich | Direct | Depends on actual access |
| Sweden | Stockholm | Direct | Depends on actual access |
| Italy | Milan | Direct | Depends on actual access |
| Spain | Madrid | Direct | Depends on actual access |
| Other regions | |||
| United Arab Emirates | Dubai | Relay | Depends on actual access |
| Brazil | São Paulo | Relay | Depends on actual access |
| South Africa | Johannesburg | Direct | Depends on actual access |
| Chile | Santiago | Direct | Depends on actual access |
Route types and how they work
Route labels describe how traffic travels; they are not a universal ranking of app performance.
IEPL
For cross-border route continuity
IEPL generally refers to an international Ethernet private line. In network acceleration, the label means that part of a cross-border route uses dedicated connectivity—not that every link between your device and the destination website is on a private line. Your local Wi-Fi, ISP connection and the route from the exit node to the target service still affect performance. Understanding this distinction helps avoid treating a route label as a guaranteed speed.
Video calls, remote desktops and AI sessions with continuous output often depend on a stable connection. If you experience repeated stalls during busy periods, compare a dedicated route under similar conditions: use the same device, local network and time of day, and test the same task. Dedicated connectivity typically costs more to provision and maintain, but that does not mean VPNIz charges extra for a particular route. Check the user dashboard for available routes and plan details.
Relay
Consider how the entry and exit points work together
A relay adds a forwarding step between your local connection and the destination exit. Your device connects to an entry point first, and traffic then travels onward to the exit region. If the entry point is a better fit for your ISP, the relayed route may work more smoothly than connecting directly to a distant exit. Fewer steps do not automatically mean better performance, and geographic proximity does not guarantee a shorter network path.
Relay routes can suit everyday browsing, collaboration tools and use cases where region choice matters. Costs depend on entry resources, forwarding capacity and the onward route, so differences reflect resource configurations rather than a universal fixed price gap. If a relay in one region does not work well, compare other route types in the same region before switching countries. This can reduce the chance that a target app will reassess your session after a region change.
Direct
Check your local ISP's actual routing
Direct usually means the client connects to the exit node over a public internet route, without the specified relay entry point. It does not mean that every app bypasses a proxy or that the network path is necessarily direct. The actual route depends on your local connection, ISP peering and destination network. The same exit can perform differently on different home networks or at different times.
Direct routes have a relatively simple structure and typically lower carriage costs. They can be useful for comparing everyday browsing, research or access from a particular region. If pages load consistently, there is no need to switch just because another route has a different label. If connections keep dropping, compare another route instead of repeatedly refreshing. Cost differences reflect network structure; they do not mean one route type is always faster or better for everyone.
Choose a Route by Use
First decide whether you need a particular region, a stable connection or responsive interaction. Testing with a real task is more useful than judging by route names alone.
Everyday browsing: start with a region you use often
For research, reading and access to international websites, start with a region relevant to the content. Check more than whether the homepage opens: make sure pages after sign-in, images, attachments and search results load fully. A slow page may be caused by the site itself or one of its external resources. If other sites work normally, there is no need to assume the entire route is unavailable.
Once you find a route that works well on your current network, keep it as your regular option and save a backup. If something goes wrong, compare route types in the same region first to see whether the issue is the connection path or the target website. Avoid changing client mode, system DNS and exit region at the same time; otherwise, even if things start working again, it will be hard to tell which change helped.
Streaming: check region access and playback separately
Netflix, Disney+ and YouTube have different content catalogs and access rules. Exit region is only one factor; account region, content rights and each platform's policies also affect what you can watch. A title missing from search results does not necessarily indicate a route problem. Likewise, opening the player does not mean every title or quality setting is available to your account.
Before choosing a streaming route, check that the platform allows access from the target region. Then test whether playback continues, resumes after seeking, and offers the expected subtitles and audio tracks. When comparing routes, keep the title and playback device the same. Streaming access depends on actual results. For more on regional availability, see the streaming access guide; the static region table is not a promise about content catalogs.
AI tools: keep your session environment consistent
Before using ChatGPT, Claude or Gemini, check the tool's supported regions and account requirements. A network route can improve connectivity, but it cannot replace eligibility requirements set by the service. After opening the site, check that sign-in, prompt submission, file uploads and streaming responses all work reliably. Access to the homepage alone does not confirm that the full workflow is available.
Keep the same region for an existing session and avoid switching frequently while a task is in progress. If the website works but an IDE extension or command-line tool does not, check that the app uses the expected proxy and that its connection settings are consistent. API and web access may also follow different service rules. For troubleshooting, see the AI guide and the complete AI guide.
Gaming: check the game region and protocol support
Gaming depends more on the connection between your client and the actual game server than on download performance. A smooth launcher update does not guarantee the same experience in a match, and normal web access does not prove that game traffic uses the same route. Before choosing a region, check the game server, account region and terms of service, then confirm that the client supports the connection method used by the game.
No single performance outcome is guaranteed for gaming. If the connection is unstable, compare a wired connection with your current Wi-Fi, pause background transfers using your local network, and test a region and route type suited to the game server. Avoid changing exits during a match, as this can disrupt the connection. If the issue affects one game only, tell support the game name and where the problem occurs rather than simply reporting that the network is slow.
Work: test complete meeting and collaboration workflows
Remote work may involve continuous audio and video, document syncing, code repositories and remote desktops. Test a workflow that reflects a typical workday: join a meeting, share content, open a collaborative document and transfer a file. This is more likely to reveal route changes or long-session drops than judging by how quickly a single webpage loads.
If your organization uses dedicated access software, first check whether other network tools may be used at the same time. Different tools can change system routes or DNS, sending some traffic along the wrong path. VPNIz supports Windows / macOS / iOS / Android / Linux and unlimited simultaneous connections. You can use separate devices, but protect account credentials and work access, and avoid leaving sensitive sessions open on shared devices.
What to check after connecting
Confirm separately that the client is connected and that the target app is using the route.
Check the exit first, then the app
After connecting, use IP check to verify the exit seen by your current browser. The result applies only to the browser connection that made the request; it does not automatically cover other apps. With per-app or rule-based routing, work software, media players and terminals may take different paths, so check each one. If the browser's detected region differs from the one selected in the client, review the matching rule and proxy mode.
Change one variable at a time
When troubleshooting, keep the target region fixed and try another route type first. If the issue continues, compare another region. After switching, reconnect the target app rather than reusing an old session. When contacting support, include your device platform, local connection, route name, target app and the specific error. Do not include account passwords, subscription URLs or login credentials in screenshots or public posts.
Separate traffic rules from connection issues
Monthly plan data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons remain available until used and never expire. Route regions are separate from billing rules; changing regions does not change your plan's data allowance. If you have connection trouble, check your plan status and data usage in the user dashboard before troubleshooting your local network further.
VPNIz's privacy messaging emphasizes anonymous, no-logs use. Network access must still comply with local laws and the target platform's rules; users are responsible for managing account permissions and device security. For initial setup, follow the setup guide. If you already have a configuration but access is not working, search for the issue in the Help Center.